Synopsis
How would your customers grade their experience with your company? Are you getting an A+ from every customer in each of the critical service areas? If not, what can you do to raise their grade? In this entertaining and practical customer service seminar, veteran speaker James Lloyd explores all of these questions, and many more. Several key ideas are discussed, including the importance of genuine caring, how to retain your customers by avoiding the big mistake many companies make, why internal customer service is critical, the importance of powerful apologies, dealing with irate customers, projecting more enthusiasm, and much more. When you genuinely care about your customers in the way that James teaches, you can take your business to a whole new level.- GRADING YOUR SERVICE AND BETTERING YOUR REPORT CARD- THE IMPORTANCE OF ENTHUSIASM FOR CUSTOMER RETENTION- POWERFUL APOLOGIES THAT STRENGTHEN RELATIONSHIPS- EFFECTIVELY DEALING WITH IRATE CUSTOMERS- HOW TO THINK AND SERVE LIKE THE TOP COMPANIES